Let Us Know As Soon As Possible

Dispatch of orders is usually between two and three days of the order being placed. Also we do not bill your credit card until after the goods are dispatched. This means that a rapid cancellation can save a lot of time or trouble.

To let us know either e-mail or on the order/help line (01926 647882). Calls are charged at the national rate, the phone line is normally manned between 9am and 5.30 pm weekdays. Please give us your name, order date, the item you ordered and the order confirmation number.

Will I Have To Pay Anything?

If you cancel after dispatch you will have to pay return postage. Otherwise no, you will not have to pay anything.

How Will I Know That The Cancellation Has Been Actioned?

You will be e-mail immediately.

What About Refunds?

If you cancel before the goods are dispatched you will not have been charged. If you cancel after the goods are dispatched your credit card will be refunded as soon as the goods are returned to us.