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Home   Non-Member Cancellations and Returns

Non-Member Cancellations and Returns

"I Am Not A Member and Would Like To Cancel"

Let Us Know As Soon As Possible
Dispatch of orders is usually between two and three days of the order being placed. This means that a rapid cancellation can save a lot of time or trouble.

To let us know either e-mail or on the order/help line (01926 691190). Calls are charged at the national rate, the phone line is normally manned between 9am and 5.30pm weekdays. Please give us your name, order date, the item you ordered and the order confirmation number.

Will I Have To Pay Anything?
If you cancel after dispatch you will have to pay return postage. Otherwise no, you will not have to pay anything.

How Will I Know That The Cancellation Has Been Actioned?
You will be e-mailed immediately.

What About Refunds?
If you cancel before the goods are dispatched you will be refunded immediately. If you cancel after the goods are dispatched your credit card will be refunded as soon as the goods are returned to us.

"I Am Not A Member and Would Like To Return Something"

Let Us Know
We need to know that something is coming back. We also need to know if you are returning the goods under the 30 day promise, or if the goods are defective. If the goods are within the guarantee period we will either replace or have them repaired and send them back to you.
Please do not return any goods that are out of guarantee.

To let us know either e-mail or phone us (01926 691190) or (00441926 691190) from outside the UK. Calls are charged at the national rate, the phone line is normally manned between 9am and 5.30 pm weekdays. Please give us your name, order date, the item you ordered and the order confirmation number.

Where Shall I Return Them?
Send goods to BestStuff, Unit 13, Dene Valley Business Centre, Brookhampton Lane, Kineton, Warwickshire, CV35 0JD.

Anything Else?
Please make sure that the goods are adequately packed. If you are returning goods under the terms of the 30 day promise you must comply with the terms of that promise, in particular the goods must be undamaged, unmodified and in their original packaging. If the goods are faulty please include a note detailing the fault.

Goods that are damaged in transit because they were not adequately packed will not be accepted.

We do not automatically acknowledge refunds. If you think that you have not been refunded and should have been please check with your card issuer first.